Thursday, December 28, 2006

Leaving an impression and making a sale

Today I did the sales shopping. With two young children this isn't easy, after several hours and lots of shops it's even harder.

I needed some new jeans so we ended our day in Debenhams sale. I found a few bargains one was a great coat. It should have been £70, but was reduced to £32 and then reduced further to £25. It was a total bargain so I took it to the till.

The assistant scanned my label and £32 came up. I said that the label said that the coat was £25 so the assistant checked with the girl in charge. She said "That's been marked with a red pen, we only use Black, I can sell it at £32 but not at £25."

It was busy, and still a bargain at £32 so I bought it anyway.

Later my wife pointed out that she thought the assistant had inferred that we had tampered with the label, without saying as much.

I'm sure the manager didn't mean any harm, but that perception is there now.

I wonder why with a full shop the manager didn't just sell the coat at the price marked regardless. She would have had a very happy family of customers and not left a bad taste in our mouths.

She was busy, but for the sake of a few quid she could have had a raving fan not just a happy shopper.

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