Wednesday, November 22, 2006

Google are human! At last I can call them!

After all this time, someone at Google has a phone number! At last there will be someone to speak to, even if it's only for Adwords it's a start.

I just got this email, you'll get one soon. But in case it gets lost in Spam here it is:


Thank you for advertising with the Google AdWords program.

As part of our ongoing efforts to provide you with the best service possible, we are pleased to offer you the opportunity to contact our AdWords specialists by telephone. You can now call our dedicated local rate number.

If you are calling from the UK, please dial: 0845 358 0038, alternatively if you are calling from the Republic of Ireland, please dial: 1890 94 3980.

Then, for fastest service please follow the instructions below:

1. To expedite your call, press 2 to enter your Customer ID. This number is located at the top of every page in your AdWords account, next to your name and email address.

2. Press 3 if you do not have your Customer ID available and would like to be transferred to the next available AdWords Specialist.

You can reach our AdWords Specialists by phone Monday, Wednesday and Thursday, between the hours of 9a.m and 6p.m and on Tuesday and Friday from 9a.m to 5p.m.

As always, we are happy to assist you in any way possible.

Please also feel free to contact us via email at, and we will reply within one business day.

We look forward to providing you with the most effective advertising available.

The Google AdWords UK and Ireland Team

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