Really inspiring Ted Talk - Start with WHY

I've just seen this great, really inspiring Ted Talk via Presentation Zen.
There's no way I can do it justice so the best idea is to watch the film. Think and then apply it to yourself and your business.

Why we all use Google for everything

I can't sleep, so I thought I'd blog. In my tired but wide awake state, I suddenly realised why I use Google for pretty much everything, other than my Twittering. Yes it is because it has the best search results, but how much search do I do any more? Yes it's easy to use as well but that's not the reason either.

I use it because it's easy to get to. Simple as that.

Google is set as my home page on IE8. I have Google Toolbar so that means there are already three buttons directly on my browser so I can instantly get to all my Google applications. These simple facts have meant that as every new tool arrives from them I have instant access.

Not rocket science I grant you, but a nice marketing lesson. Make it easy to use if you want it to spread. If you want to reach a niche audience however, maybe making it difficult is the best way?

Sage Advice from Seth Godin

Yet again Seth Godin inspires me. His latest blog post extols you to just get on with it, if you've never done anything before using this internet thingy, then start now and catch up quickly!

All the tools are out there you just need to use them, most are even free, they just need you to put some work and energy in. I've used most of these in my previous jobs. Just started at Global Lingo as Director of Marketing, and they're dying to grow as much as they can, so I'll be using some of Seth's points to get things moving quickly.

You should too.

Focus on the goal of your website

When you're building or writing your website the first thing you should consider is:

What exactly do I want this site to do?

Now the fist thing to come in to your head will be - Sell, be read, make me famous etc (depending on who you are)

But once you've got that you need to delve deeper, who do you want to sell to? What type of people are you looking to read your site? What do you want to be famous for?

You need to delve down and focus on your core market, you can't possibly reach an entire population, country, world, universe so don't even try all you'll be is bland and no one buys bland.

Focus your site on what you want to deliver, what really burns in your soul (or your warehouse)

When even a closing down sale doesn't help

Today I visited Borders book store. I've never seen it so busy just goes to show that the British love nothing like a bargain. Odd thing is that though it was packed not many people where buying. I picked up a book but decided against buying it, not sure why just didn't feel right.

And that's the problem with Borders, it doesn't feel right. Sure there's a Starbucks but the whole shop just feel wrong. It has a huge mish mash of stuff in there, books, CD's, stationery, household items, toys and loads of other stuff.

Borders' never knew if it was coming or going and neither did the buying public. Though it didn't buy the book in borders I walked around to Waterstones and I bought a book there, I paid full price when I'm sure if Borders had felt right I could have bought there for a lot less. But in Waterstones it felt right, because it is just a book shop that's what they do.

Choosing a company name

There are several trains of thought on this.

1. Pick a name which describes the business
2. Pick a name which uses a made-up word
3. Use your own name

1. If you have a complex business, then giving a descriptive name which does it justice will be difficult

2. Made-up word can be a great way to create standout, it also makes finding you easier. Seth Godin started Squidoo for that very reason. If you heard of it you'd remember the name because it is so unusual.

3. Using your own name may sound a bit lazy, but think about it. People all ready know you you already have a reputation and therefore a story. If you give a 'brand' name to yourself, there's a dilution of the story as you have to start explaining your decision.

Why long is better than short

In a world of sound bites where everything needs to be in short easily remembered sound bites, there's a common thought that everything needs to be short. Weather that's copy on a website, a TV series, a song, book, film, take your pick.

But all this flies in the face of the facts. Long things when engaging, interesting, artistic, of merit and relevant are pretty much always more appreciated over time, where as sound bites are just that and are quickly forgotten, there are notable exceptions, but most of those actually re-enforce the rule of long because they are made to entice you into the main long element.

I'm listening to The Stone Roses re-mastered on Spotify at the moment and one of my favourite tracks is Fools Gold, it's also a firm favourite of most Stone Roses fans. At 9.52 minutes for some people it's over long, but for a fan who's head starts bobbing from the opening notes it's just not long enough! In a similar vein Stairway to Heaven and Bohemian Rhapsody are stupidly long but and untouchable to their fans. Can you say that about 3 minutes of Lady GaGa?

Same applies to loads of other things which delight and amaze people, you try telling a fan of Lord of the Rings the films and books are too long and difficult. Try saying that watching 24 takes too much time!

In sport even. The World Snooker Championships takes two weeks to complete with some sessions going on into the middle of the next morning. The Ashes and test cricket take 5 days to play one game which may then end in a draw. American Football takes forever to finish as does baseball.

In art, is the Sistine Chapel ceiling too big and detailed? Jackson Pollock paintings too long?

In advertising, why do you think some infomercials are a whole 3 minutes long? And that long engaging copy in direct mail letters works better than short copy? Because it tells a story which is interesting and captivating to the customers who are disposed to buy the products. It's not trying to convince every viewer to buy, how could it? No it works hard on the relevant people and converts them.

What all these have in common is a craftsmanship which takes a long time to perfect, it's then perfectly articulated which makes it enduring, relevant and in a way addictive.

So when some one says that things need to be short because people don't have the attention span then they're clearly looking at the population in general. Fine if you want a quick hit and disappear.

But if you want to stay around for a long time better make things well crafted, interesting, relevant and if its needed long.

Using relevant targeted TV ads

It's Friday and I'm watching crap TV, that's why the ads seem a little more interesting. Lately they haven't been.

I spotted an ad just now that will never win any awards, the direction is functional, the script direct. It has no superstars in it and no whispering back and white film noir camera work. But this is a great TV ad, why is is great. Well because it speaks directly to the audience its targeted at. The ad is for Match.com the biggest dating website.

Don't click away

The ad for was so great because it was timely and relevant. The script is along the lines of "Last month we said we didn't have enough men on Match.com. Well we now have loads more new men". It then signed off with it's 6 month guarantee.

There was no need to fill in the blanks of "So ladies that means there are loads of new men to date" because the ad had achieved that easily and the interested single ladies knew exactly what to do.

The best bit for Match.com is that they will be able to measure success. The equation is simple Cost of Ad/Number of new signups and returning users equals ROI. Simples! (as another measurable clever ad keeps saying)

Banksy vs Bristol Museum and why it's important

On Tuesday I visited Banksy vs Bristol Museum. It was my first time in Bristol and firstly I've got to day that Bristol while obviously spending loads of money on the city centre couldn't organises a piss up in a brewery. There were loads of signs for parking but then the signs disappeared, there were no signs for the city centre, I asked a man cleaning a lamp post. And there were absolutely no signs for the Banksy exhibition.

I gave me the feeling that Bristol is ashamed of itself and a bit embarrassed by Banksy and what he's achieved. I'm sure lots of Bristol people love what he does and how he does it, but you get the feeling that whoever is running Bristol Council can't get their heads around promoting someone who they see as essentially a criminal.

Having said all that all this just plays into Banksy's hands. He loves the fact that he's so underground no one knows who he is or what he'll do next. Guess that why I love the work so much too. No fanfare, no marketing (at least overtly) just turn up and see his work for free. He's the ultimate Guerrilla Marketer.

The two hour wait in the rain was well worth it though. Three rooms full of Banksy paintings, sculptures, animatronics and audio. For me the best bits were off-piste. He'd been give free reign around the museum, so lots of time was spent hunting through dusty cabinets no one had looked at in years in search of hidden dildos in Stalagmite displays and for sale signs on the back of ancient pottery. Most of the exhibits can't ever have been looked at quite as much as while this exhibition is on.

The great thing was that photography was allowed, here's my Bansky Photo collection.

If you get a chance must must go, it's free to get in there's just the small issue of a two hour queue.

Social Networking, Twitter, Linkedin, FaceBook and all that

When is it too soon to begin a social networking marketing campaign? Twitter, Linkedin, FaceBook et all are all the rage at the moment and lots and lots of companies are using them to great effect. But there are a lot of companies who fail to understand the strength of the opportunity and are waiting for the best time to add it to their armoury.

What they aren't grasping is that there is never a right time to enter this now. The time to enter was about 2 years ago. Yes Twitter may not last very much longer, but there'll be something else around the corner and when that comes on you should move over to it.

Social Networking is just the same as word of mouth which is proven to be the strongest form of marketing, what scares people is the technology and time involved.

Yes it can be a time vampire but it means that you're spending time speak to your customers, asking them about your products and services and listening when they tell you something is crap, taking it on the chin and fixing it. When you get down to brass tacks and speak to customers fixing their real problems that's when magical things start to happen.

All Twitter, Linkedin and FaceBook do is make the process so much quicker and direct.

So if your company or organisation hasn't started using Social Networking yet then don't hang around start it now!

Great Straight Forward Advice for all Marketers

I've just read the best post all year. It's on Psychotactics.com basically it gives straight forward advice which most marketers will run a mile from but for those who take it will be worth its weight in gold.

Here's the secret marketing 'trick' that'll guarantee to make you a fortune.

Speak to your customers

Let them tell you what works on your site, ask them abut new products and promotions. Do they think you're offering the best customer service. If they see problems do you react quickly to fix them or do you just brush it off as another annoying customer.

Reacting quickly and asking takes time and god forbid you have to speak to customers but in the end they are the ones spending cash, ignore them at your peril. Quite a few already have and they aren't around anymore (Woolworths anyone?)

Anyway Psychotactics put it in actual things to do, check out thier post.

Back to analogue photography

If you've read my blog before you'll know that I love my Lomo Cameras. The cool thing about them is that they are analogue i.e. they aren't digital cameras they use good old fashioned 35mm film. This means that I have to get them processed in the old way with chemicals and everything.

This way of processing photographs has been around for nearly 100 years. But very quickly its become a niche service. Companies who until recently only charged a few pounds for processing and capturing on CD suddenly doubled their prices.

I used to take my films to ASDA nice and cheap and decent quality processing too but then the price shot up from £2.50 per film to £4.00 shocked and skint I decided to look else where.

So I tried Max Speilman, they seemed to know what they were doing, they've been around for years. Unfortunately they don't have a clue, my film was badly processed, so much so that you can see their finger prints allover the scans. Then the prints where scanned badly so that the images ended up on the wrong prints. Never, ever using them again.

Then I tried Snappy Snaps, cool name (they even sell Lomo Cameras). The processing is great but the price is a bit steep too. £5.99 per film! When I went to collect my pictures today instead of £11.98 they tried to charge me over £17 as they said that the person who'd taken my order had forgotten to charge me for the CD's. £17 for 48 pictures is just crazy so I complained and they dropped the CD charge.

What I'm getting at is that I understand that film processing is dying out due to digital cameras but there is a massive surge towards people still wanting analogue photography. The number of people who are members of Lomography measures several million on it's own. This means that there's still a massive demand for film processing.

I just need to find somewhere that will do my processing for a decent cost at a decent standard. If you know anywhere please let me know. And if they're any good I'll tell all my friends and they use it too. This good service will make a lot of money because the niche who need it are on the look-out for it.

Do I need a website anymore?

Once upon a time if you had a business you had to have your own website.

It took ages to write copy, mainly because you'd never done it before and when you read it back it sounded really dumb. You had to find a designer, who always looked about 12 and baffled you with tech jargon and produced an expensive flash website no one could find, but hey it looked amazing!

Well I was just thinking,why on earth do you need a website any more? The Internet is full to bursting of free tools for websites and blogs, social networking, photography hosting sites, e-commerce sites. Loads and loads and loads of stuff just laying around for free.

All this stuck together must be able to make your presence on the Internet, easy and fulfilling plus making it blindingly easy to find. I'm not techie, but I've heard of using the 'Cloud' i.e. having everything floating on the web and I honestly can't see why it shouldn't be able to work it's just a bunch of links at the end of the day.

I'm sure I'm re-inventing the wheel because this is so blindingly obvious that someone far cleverer than me must be already doing this. Regardless I'm going to try and see if I can get this off the ground if only for my own amusement.

Anyone willing to help, drop me an email. Even if it just to laugh at me for not already knowing all about it.

Be better not bigger

The reason lots of the larger household names have gone under recently (in my view) is that they lost their way completely. If you asked anyone what Woolworths was for they couldn't tell you and neither could Woolworths. They just had loads of stores and no idea what they were doing with them.

They concentrated all their effort on being bigger and forgotten to be special. What Woolies ended up doing was selling a bit of everything and ended up selling nothing at all.

If you running a company and you're worried about the future, then concentrate on the customers you have any giving them amazing service and products. Don't go trying to be the biggest in the market, it'll rarely work.

Here's Seth Godin's sage advice on being better not bigger.

Winning the Chips War

I've just returned from Wales with my children. As you can imagine on holiday all kids want to eat is fish and chips, ask most kids and it's their first and last answer. Walking around Tenby it got to that time when they start pulling on your leg wanting something to eat.

Tenby is a beautiful seaside town and is full of restaurants. However they all seemed to omit Fish and Chips from the menu and my kids insisted on fish and chips.

The first place I found watched me struggle in with three kids and a buggy, sit down find a baby seat and ask my what the kids wanted while the staff all stood around and waited. I went to the counter to order and was told in a very bored way that the "friar is broken we can't do anything other than cold sandwiches" it wasn't their fault to be fair but they could have intercepted me, offered 1/2 price sandwiches or a million and one other things, Tenby was packed and it was lunch, we left and struggled back through the door.

After a short walk we found a chip shop which looked open but didn't look ready to serve. My little boy was getting really hungry at this point and asked the shop owner "are you open?". The man said that they'd be open in a few minutes as they were waiting for staff. This is at 11.55, so 5 minutes to dinner time.

I thought about waiting but then spotted another shop around the corner. This was open, had a working friar, friendly staff, spare tables chairs and high chairs, was easy to get in and out of.

We sat down and a waiter took our order, they took notice that I'd a baby with me and gave me a spare plate to put his food on. They served quickly and the food was hot as well as delicious. While we ate I spotted that they had won awards for their fish and chips over several years didn't take much to see why.

On the whole the last shop didn't do that much more, I'm sure all the other place's food was just as good, but they let me down before they'd started.

I think the point is that when times are hard and choice is wide and almost endless businesses have to go a little further. Just sitting back isn't good enough any more as some of the bigger businesses have found to their cost. If you want to succeed then make the effort you'll be rewarded.

Odd or Genius I can't tell

Yesterday I bought Stuart Maconie's book Pie's and Prejudice. It's a really great book already only on page 46.

When I bought the book in Adsa, the odd thing was that the book was in the Cookery section. Now as far as I can see Stuart hasn't put any recipes in the book it's more of an explanation of what makes the north the north, which is why it appeals to me.

All I can think is that whoever placed the book in the cookery section either just saw the word Pie on the cover and made an assumption or it's a work of pure genius lateral thinking.

I'm hoping its genius.

Make sure you stay as an imposter

I often wonder how I get through stuff. Sure I know lots of things but I'm always learning, I like to think I'm an expert, but don't they know everything?

This post about staying an imposter shows that you shouldn't be scared to feel like a fraud, you're always learning and that's the whole point.

Hey it made me feel better!

The Mad Men are getting clever on Twitter

Yesterday I Twitted a story from the BBC about how the series Mad Men is influencing fashion.

Very quickly after posting this I got two new followers Peggy Olson and Betty Draper both characters from the show.

Betty Draper has a blog Welcome to the Drapers which showcases life for an American housewife in the early 60's complete with recipes and hits for around the house. All perfectly put together to show the underlying stresses Betty is under in the series.

Peggy Olson has a LinkedIn site which states her experience as:

Peggy Olson’s Experience
Copywriter
Sterling Cooper
(Marketing and
Advertising industry)
1961 — Present (48 years)
I've worked on print and broadcast campaigns for clients such as Belle Jolie, Clearasil, Samsonite, Right Guard, Mohawk Airlines, Martinson's Coffee, and Playtex. I'm eager to learn and do all I can to improve my skills. I hope to be a creative director some day, but I know I have a lot to learn first.

This is such as perfect way to promote a series all about Ad men in the 60's by using modern methods.

Only question is what would the ad men of Sterling Cooper do with a smoking a drinking ban in the work place?

Computer Tan

A colleague has just shown me Computer Tan. This is a great viral website with a very serious message.

The site is amazingly believable and the production is exquisite. It's been produced by Mcann Erikson and has already duped over 30,000 people into believing they can get a tan from their computer screen.

PR on a budget

Here are my 8 tips for getting PR on a budget

1. Get some good, interesting pictures
   Journalists love good, interesting photos always help you getting in the publication. Always supply hi-res, colour, pictures. But don't email then unless specifically asked, they'll jam up their email and you annoy the journalist.


2. Write a brief company history
   The journalist needs to know who you are and why you should have space in their publication. They need to look good to their editors, make sure you play to that by giving them something interesting


3. Read your relevant press
   Sounds obvious, but a little research into the right journalist will pay off


4. Contact the journalist
   Again obvious but make contact. Don't email, phone just before lunch is best. Most journalist don't do early mornings and after lunch is getting close to deadline you'll just annoy them.


5. Arrange a personal meeting
   If at all possible go and see the journalist. Take them for lunch, it'll give you a good chance to tell them all about your company. Plus they'll get to know you personally. When you meet them make sure you have things ready for them to take away a CD with your great hi-red pictures on, your company history, your latest press releases. Make it easy for them.


6. Follow it up
   After your meeting, write a personal note to thank them for their time. Don't just wade in with a release, see next point.


7. Only contact with relevant stories
   Journalists have their own interests, you'll know this you did your research (see point 3). So don't start sending them everything you produce, make sure you only send them relevant stories they are likely to want to run. And ensure your release has an image to go along with it, if requested. One way to get a picture over with out blocking up email is to send over a low-res version with the offer of the print quality one should they want it.


8. Always say thank you